You know what? Stuff happens, and not all of it is good stuff. But, no matter what the stuff is, changing it from bad to good always takes a certain path. Understanding the path and taking specific steps along it to reach your goal is the way to change habits from bad to good.
          Chad is a sullen, moody, withdrawn 16 year old. He keeps his grades okay in school, but he doesn’t have a lot of friends that his folks know of. He mostly gets his own meals and eats in his room. When his folks invite him for dinner, he gives a curt reply, “Leave me alone.” His two younger siblings have just written him off, figuring he’s just being Chad.  His folks mostly abide by his wishes and leave him alone.
          One evening the police knock on their door asking to talk to Chad. He and his folks go into the living room, where the officers inquire of Chad’s whereabouts last Friday night. After getting lame excuses, the officers show Chad and his folks video footage of a shoplifting event that night at the mall. The offender is clearly Chad.
          As a first offender and a juvenile, Chad is processed, tried, given a suspended sentence with first offender status after restitution.  After a year of good behavior and substantive change, Chad’s conviction is expunged, just in time for him to go off to college.  How did Chad make it from this bad choice and circumstance to a good outcome? The path on this journey has 4 steps.
          First, all change begins from a position of unconscious ignorance. That is, you don’t know that your behavior is problematic, and you don’t know that you don’t know. Life just goes along.
          Second, there is a precipitating event that creates drama and trauma. Your world is shaken. For Chad, his proverbial “oh crap” moment came when he was arrested for shoplifting. This moves you from unconscious ignorance to conscious ignorance. That is, you know that there is a problem, but you don’t know how to get past it. This second step is where you start to want to change your behavior. During this step, you find resources, a positive network, and you make effort to change.
          Knowing the problem and wanting to change moves you from conscious ignorance to conscious awareness, the third step on your healing journey.  People take a lot of time to embrace the change process because change is hard. As humans, we are drawn to the familiar, even if the familiar is unhealthy. It takes time to go from the familiar unhealthy to the unfamiliar healthy and then stay there long enough for healthy to become familiar.
          Chad’s folks were a big part of his healing process because they saw the shoplifting as a symptom, not as a problem. They used active listening, comforting, and guidance to help Chad come to their perspective. They did not judge, criticize, or put him down. They even helped Chad find a therapist and joined him in the therapy process, loving him through all of his ups and downs.
          By the time Chad went back to court a year later, with an excellent report from his probation officer, his parents, and his therapist, he had moved on to the final step in the change process. His conscious awareness had become an unconscious awareness. That is, his changes had become new habits that felt familiar to him and which he embraced. He wanted to spend time with his family. They routinely ate together. His grades went up and he found new friends who were kindred spirit. He was more open with his feelings and more responsible with his behavior. He didn’t have to think about being good any more, he just was good.
          These four steps on the healing journey are universal. Active listening, emotional intimacy, and relationship are the means you can provide when someone you love needs to trade in bad habits for good.

There’s an old adage that says, “Anything worth doing is worth doing well.”  Add to this adage the benefit of practicing a new skill consistently over time, and you get effective active listening.
          Mary had just read my book, Teachable Moments: Building Blocks of Christian Parenting. She even convinced her husband, Andy, to take the parenting class with her where this was the resource book. Eight year old Amy, their oldest daughter, was their “test subject” in practicing the parenting tool of active listening.
          “Mommy, I don’t get this times table stuff. Can you help me?” she asked one night while doing her homework. Mary put up her book and went to Amy’s bedroom.
          “What don’t you get, dear?” she asked. “Everything. Math is dumb,” Amy threw her homework down and sprawled across her bed, covering her head under her pillow.
          Mary sat on Amy’s bed beside her distraught daughter and concluded, “Well, that’s not going to get your homework done. Let’s try again.”
          Amy groused, “Leave me alone,” as she recovered her head with her pillow.
          Mary sighed and paused. She reached over to gently rub Amy’s back and spoke softly, “Well, sweetheart, I guess I just blew that, huh?” Amy uncovered her head from the pillow and turned on her elbow, looking puzzled at her mom’s comment.
          Mary cradled her daughter’s cheek with her palm. “You know, darling, your dad and I are taking this class to help us try to better be there for you guys.” She paused and continued, “I think I just blew a chance to active listen your feelings. Can I try again?”
          Amy nodded and folded herself into her mom’s arms. Mary thought for a moment and said, “You’re really frustrated that the times table is hard to understand, aren’t you?”
          “Yeah, and it’s not fair,” Amy pouted.
          “You’re not sure how to go about trying to get it right?”
          “No, it’s too hard.”
          “Okay, I have some thoughts that might help you get it right. Do you want to hear them?”
          Amy eagerly agreed and the two of them tackled the homework together, with Mary guiding her daughter’s efforts.
          My dad used to always tell me, if at first you don’t succeed, try, and try again. Good counsel, especially for your efforts to active listen your children. Kids are very forgiving if you are sincere with your efforts, and if you include them in the process.
          After Amy successfully finished her times table homework with mom’s guidance, Mary asked, “So, how did I do with active listening your feelings? You know, my bossing you around just pulled you further away from me. When I active listened, was it more helpful to you?”
          It’s okay doing this debriefing after a conversation with your child. Their feedback will help you in your skill-building. If it doesn’t go well the first time, back up, take a breath, and try again. You are learning something new, so practice, and give it time. In doing so, you are providing a teachable moment for both you and your child.